Brazilian social commerce app Facily announced on Tuesday (16) that it closed its fourth funding round, raising $250 million, which places the company close to unicorn status.
The announcement came just days after the company closed an agreement with Procon-SP to solve complaints from consumers harmed by problems that include delays in product delivery and lack of refunds.
Consumers complain about delays and lack of reimbursement
According to Procon-SP, a consumer protection agency, from the beginning of the year until October, the company registered more than 150,000 complaints. At this meeting, Facily pledged to refund all complaints made to the entity until November and also to create a fund of BRL 250 million to improve its app customer experience and logistics.
“With the new investments received, the company will focus on logistical efficiency to accelerate the delivery of orders placed on the platform, in addition to working on the company’s national expansion,” stated Facily in a press release.
The most recent round received by Facily was led by DX Ventures and Delivery Hero, with Citius also participating in the round. Before that, the company raised $116 million in three other rounds in the past 12 months.
The company did not say what the valuation after the new funding, but the American website TechCrunch points to a valuation of $850 million.
Facily was founded by Diego Dzodan, former vice president of Facebook for Latin America, and by executives Luciano Freitas and Vitor Zaninotto in 2018.