Business

Facebook to acquire customer service startup Kustomer

Kustomer, which helps companies manage customer complaints on multiple platforms, already offers services on Facebook Messenger and Instagram

Facebook CEO Mark Zuckerberg in a press conference at the summit G8/G20 about new technologies - Deauville, France. Photo: Shutterstock
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Facebook said on Monday that it will buy customer service startup Kustomer as it speeds up e-commerce efforts. Financial details of the deal were not disclosed.

The Wall Street Journal reported that the transaction valued Kustomer at $1 billion, citing people familiar with the matter.

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Kustomer, which helps companies manage customer complaints on multiple platforms, already offers services on Facebook Messenger and Instagram.

Translated by LABS

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