Technology

Uber begins recording video tool's trials in São Paulo

This feature has been tested by Uber only in Brazil, and since February it has been available to a restricted number of drivers in smaller cities

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  • The feature allows drivers to use mobile’s camera to record video and audio from the inside of the vehicle during the entire journey;
  • The tool was created to improve travel safety, and the tests aim to measure the impact that these videos can have on both drivers and passengers.

This week Uber starts testing in the city of São Paulo a feature that allows trip recordings by video. The tool, available through the partner app Sentinel, from the company Grip Mobility, allows drivers to use their mobiles’ camera to record video and audio from the inside of the car during the entire journey.

This feature has been tested by Uber only in Brazil, and since February it has been available to a limited number of drivers in smaller cities, “where it is possible to analyze the results more closely,” said the company.

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Now, the idea is to measure the acceptance of the resource in large centers. “We started with smaller capitals and medium-sized cities, such as Aracaju, Natal, Campo Grande, Sorocaba, and now we are expanding to evaluate the results in larger capitals, such as Recife, Porto Alegre, Belo Horizonte, and São Paulo,” said the company.

The tool was created to improve travel safety, and the tests aim to measure the impact that these videos can have on both drivers and passengers. The company told Reuters that, for strategic reasons, it cannot disclose preliminary results from cities that have already been tested a few months ago, nor how many drivers are having access to the feature in the testing phase.

For those who have the tool available, just download the Sentinel application and the recording starts as soon as a journey is started, ending the moment it ends – it is not possible to record the car without the presence of a passenger.

READ ALSO: Uber extends trips’ audio recording in 38 Mexican cities

According to Uber, the encrypted recording is stored in a partner company’s data center, but that depends on the driver sending the file. Noting that not all drivers have access to a good broadband connection, Uber explained that it is up to the driver to decide whether to send the encrypted recording after the end of each trip, or whether to send all videos only to the end of the day, when he has access to a better connection, like wi-fi, for example.

The company said that no one has access to the video’s content and that it will only be used in the event of a safety complaint by the driver or passenger.

In addition to those responsible for verifying Uber complaints, the company said that only competent authorities can request access to the images, within the limits of national law.

(Translated by LABS)

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